At Get Name Necklace we strive to provide quality and unique items to commemorate your loved ones and cherish your most precious moments. If you are unsatisfied with the product you have chosen or it has arrived damaged, please let us know immediately. Our team will work with you to either refund the item or offer an exchange.
To contact our customer service team in regards to a refund or replacement, please fill in the following form.
1.If paint is chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
2.If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Getnamenecklace, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days.
If your item has arrived damaged or incomplete, please contact us immediately.
You will need to send a clear image of the damaged item to a customer service representative.
Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
To cancel your order, please contact our customer service team here.